Job Title and Overview
Job Title: IT Lead
Experience: 7-10 Years
Location: Hyderabad (On-site)
Employment Type: Full-time
Reports To: Head of IT
Job Summary:
We are looking for a proactive and experienced IT Lead to manage and drive our organization's IT operations, infrastructure, support systems, and team. The ideal candidate will bring a strong technical background, leadership capabilities, and a hands-on approach to IT governance, user support, security, and vendor management.
Key Responsibilities
IT Operations & Infrastructure:
- Lead the planning, deployment, and maintenance of IT infrastructure (servers, networks, endpoints, storage).
- Ensure up-time, performance, and security of all IT systems, including cloud and on-premise environments.
- Oversee system updates, patching, and preventive maintenance.
Team & Vendor Management:
- Supervise and mentor junior IT staff.
- Allocate workloads and ensure timely resolution of support tickets.
- Conduct performance reviews and guide training initiatives for the IT team.
- Coordinate with external vendors for AMC, hardware procurement, and service contracts.
IT Security & Compliance:
- Define and enforce IT security policies across the organization.
- Oversee endpoint protection, firewall rules, and access controls.
- Ensure backup policies, disaster recovery plans.
Project & Change Management:
- Lead IT projects such as infrastructure upgrades, migrations, and tool implementations.
- Prepare IT budgets, monitor expenses, and recommend cost-effective solutions.
- Collaborate with other departments for IT planning, support, and training.
Process, Monitoring, and Reporting:
- Establish IT SOPs, documentation, and escalation workflows.
- Monitor IT KPIs (up-time, ticket SLAs, usage trends) and report to leadership.
- Identify areas for automation and process improvement.
Required Skills & Qualifications
- Bachelor's degree in IT, Computer Science, or related field.
- 7-10 years of hands-on IT experience with at least 1-2 years in a leadership/supervisory role.
- Strong understanding of Windows/Linux environments, networking, firewalls.
- Experience with IT asset management, AD, virtualization, backup & DR tools.
- Proven experience in leading IT projects and managing vendor relationships.
Preferred (Bonus) Skills
- Knowledge of scripting or automation (Power-Shell, Bash, Python).
- Exposure to cyber-security tools (SIEM, EDR, firewalls).
- Experience with compliance audits or industry-standard frameworks.
Soft Skills
- Excellent communication and stakeholder management skills.
- Leadership qualities with the ability to guide and develop team members.
- Strong problem-solving and decision-making capabilities.
- Self-driven and adaptable to dynamic work environments.
Compensation & Benefits
- Health insurance and annual performance bonuses.
- Training and certification support.
- Opportunity to grow into an IT Manager.