Job Title: Customer Experience Executive
Location: Chennai (On-site)
Type: Full-time, Permanent
Experience: 1–3 years
Industry: Media & Entertainment / Post-Production / Client Servicing
About Us
At Knack Studios, we don't just do post-production—we elevate stories into unforgettable visual experiences. Headquartered in Chennai with cutting-edge facilities and a vibrant creative culture, we’ve delivered over 800 successful projects across Tamil, Telugu, Hindi, Malayalam, and Kannada industries. Our services span Sound, Color, and VFX, with a growing clientele of filmmakers, producers, and content creators.
We're now looking for someone who shares our passion for hospitality, communication, and brand experience—someone who can help us create magic before the first frame is even delivered.
Role Overview
We are seeking a Customer Experience Executive who will serve as the primary relationship manager for our Knack Gold Circle loyalty clients and also play a key role in reaching out to potential new clients through cold emails and calls. This role is perfect for someone who is warm, proactive, and detail-oriented, with a flair for people management and structured outreach.
You’ll be the face of client delight at Knack—ensuring our best clients feel cared for, while helping us open new doors.
What You’ll Do
🎯 Loyalty Client Management (Knack Gold Circle)
Be the go-to contact for Knack’s premium clients.
Proactively check in with existing clients, track project milestones, and manage loyalty rewards/redemptions.
Coordinate thank-you gestures, curated client experiences, and exclusive updates.
📣 Client Outreach & Lead Generation
Research and identify prospective clients from film studios, production houses, OTT teams, and advertising agencies.
Craft compelling cold emails and initiate conversations via phone or WhatsApp.
Schedule intro calls/meetings with the business development team.
🌟 Client Experience Support
Ensure top-tier hospitality during client visits (in-office or virtual).
Gather feedback through structured follow-ups and ensure issues are escalated/resolved promptly.
Collaborate with internal teams to deliver a seamless client journey.
📊 Reporting & CRM Updates
Maintain records of all client interactions and follow-ups.
Share weekly and monthly engagement reports and insights with leadership.
Who You Are
✅ Required Skills
Excellent communication (written & verbal) in English & Tamil
Strong people skills—empathetic, cheerful, and proactive
Organized and detail-oriented with basic CRM / Excel skills
Comfortable with outreach calls and structured follow-ups
🧠 Mindset & Traits
Approachable, confident, and genuinely enjoys working with people
Creative thinker with a service-first attitude
Self-driven with strong follow-through
Quick learner, open to feedback, and aligned with Knack’s culture of clarity, competence, and creativity
Good to Have
Prior experience in client servicing, hospitality, CRM, or inside sales
Understanding of post-production / media workflows
Basic knowledge of tools like Hubspot, Notion, or Excel CRM templates
What You’ll Get
A chance to work closely with top filmmakers, studios, and creative leaders
An inclusive, fun, and collaborative team culture
Professional growth through feedback, training, and structured processes
A front-row seat in redefining how studios deliver client experiences